Behavior Hub complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes)(consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Behavior Hub does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

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Behavior Hub:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

  • Qualified sign language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats, other formats).

• Provides free language assistance services to people whose primary language is not English, which may include:

  • Qualified interpreters

  • Information written in other languages.

            If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact your care team.

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to: 

• Get a copy of your paper or electronic medical record

• Correct your paper or electronic medical record

• Request confidential communication

• Ask us to limit the information we share

• Get a list of those with whom we’ve shared your information

• Get a copy of this privacy notice

• Choose someone to act for you

• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we: 

• Tell family and friends about your condition

• Provide disaster relief

• Include you in a hospital directory

• Provide mental health care

• Market our services and sell your information

• Raise funds

Our Uses and Disclosures

We may use and share your information as we: 

• Treat you

• Run our organization

• Bill for your services

• Help with public health and safety issues

• Do research

• Comply with the law

• Respond to organ and tissue donation requests

• Work with a medical examiner or funeral director

• Address workers’ compensation, law enforcement, and other government requests

• Respond to lawsuits and legal actions

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record 

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. 

• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. 

• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting us using the information on page 1.

• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care

• Share information in a disaster relief situation

• Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

• Marketing purposes

• Sale of your information

• Most sharing of psychotherapy notes

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures:

How do we typically use or share your health information? 

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services. 

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. 

Example: We give information about you to your health insurance plan so it will pay for your services. 

How else can we use or share your health information? 

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as: 

• Preventing disease

• Helping with product recalls

• Reporting adverse reactions to medications

• Reporting suspected abuse, neglect, or domestic violence

• Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

• For workers’ compensation claims

• For law enforcement purposes or with a law enforcement official

• With health oversight agencies for activities authorized by law

• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information. 

• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

• We must follow the duties and privacy practices described in this notice and give you a copy of it. 

• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. 

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

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By subscribing to our SMS marketing, you consent to receive recurring text messages about updates, offers, and review requests, even if are on a do-not-call list. Message frequency may vary, and your consent is not required for purchase. To opt out, simply reply STOP or use the link provided in our messages; other opt-out methods will not be recognized. For assistance, reply HELP. Standard carrier message and data rates may apply. We may change our messaging number or short code at any time and are not responsible for missed messages. Your phone number is collected voluntarily and is used exclusively for sending updates and offers; it will only be shared with our SMS provider and not with third parties for marketing purposes. Please allow up 10 business days for opt-outs to take effect. For more information, see our SMS Privacy Policy.

We use your information to send you order updates, marketing offers, and review requests via. Rest assured, we do not share your mobile information with third parties for marketing purposes. Your opt-in data and consent for messaging are kept confidential and only shared with our SMS provider. To unsubscribe, simply reply STOP, and for assistance reply HELP. For more details, please refer to our SMS Terms of Service.

Introduction

Behavioral Hub (“we,” “our,” or “us”) is dedicated to safeguarding your privacy and making sure your personal information is managed safely and responsibly. This Internet Privacy Policy describes the kinds of information we gather through our website, how we utilize that information, and the steps we take to keep it secure.

Information Collection

1. Personal Information: We may gather personal information that you willingly share with us, including your name, email address, phone number, and other contact details when you complete forms on our website.

2. Non-Personal Information: Additionally, we automatically collect specific non-personal information during your visit, which may include your IP address, browser type, operating system, and browsing behavior.

Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site.

1. Cookies: Our website utilizes cookies and similar tracking technologies to improve your experience and gather insights on how you interact with our site. Cookies are small data files placed on your device, us to enhance website functionality, remember your preferences, and offer a more tailored experience. 

2. Tracking Scripts: We also employ tracking scripts, such as Google Analytics, to gather data on your interactions, helping us understand traffic and usage patterns for service improvement.

3. Online Behavioral Advertising: Additionally, we may collaborate with third-party advertising networks that use cookies and tracking technologies to collect data on your browsing activities across various sites, allowing us to present targeted ads that align with your interests.

4. reCAPTCHA: To protect our website from spam and abuse, we use Google reCAPTCHA, which collects hardware and software information, such as device and application data, and sends it to Google for analysis. The information collected is subject to Google’s Privacy Policy.

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Data Use and Sharing

1. Use of Collected Information: We use the information we gather to manage and enhance our website, address your questions, offer customer support, and send you promotional materials if you've chosen to receive them.

2. Sharing with Marketing Agencies: We might share information gathered through our website with marketing agencies to monitor conversions and facilitate marketing communications. This includes data like IP addresses and device IDs, which help in tracking attribution. Please be assured that information is used exclusively for these purposes and is never sold to third parties.

3. Third-Party Sharing: We do not sell, trade, or share your personal information with outside parties without your knowledge or consent. The only exception is when required by law or when we need to share information with trusted third parties who help us operate our website, conduct our business, or serve you, and these parties are obligated to keep this information confidential.

Data Security

We recognize how crucial it is to safeguard your personal information. That's why we take necessary technical and organizational steps to protect your data from unauthorized access, changes,, or destruction. Our security measures are aimed at ensuring the confidentiality and integrity of your information.

Managing Cookies and Tracking Technologies

You can adjust your cookie preferences in your browser settings. Most browsers give you the option to reject cookies or notify you when cookies are being sent. However, keep in mind that disabling cookies affect the functionality of certain features on our website.

Changes to This Policy

We may revise this Internet Privacy Policy occasionally. Any updates will be posted on this page along with a new revision date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

Contact Us

For any inquiries or concerns regarding this Internet Privacy Policy, feel free to reach out to us at operations@bxhub.org.

If you believe that Behavior Hub has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with your care team. You can file a grievance in person or by mail, or email. If you need help filing a grievance, your care team is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.